Blogs

Outage from Jul. 20th 2017

On Jul. 20th 2017 Spaaze went offline, and it took until now to get it back up again. Unfortunately with some data loss. Data created after Jul. 17th was lost.

The root cause of the outage was a problem of our hosting provider caused by a storm which induced a power outage in a datacenter - which should have been covered by a failing UPS (you know how these kind of stories go :)). Unfortunately this corrupted the database, and I wasn't able to restore it. In the end I had to fall back to a backup - which was from Jul 17th. So all data created after this date was lost. The bad luck here was, that currently our backup plan only backs up the database from Thursday till Sunday, but Thursday was the day of the outage. So the last backup was from Sunday. Sorry - my bad...

And as a reminder for anybody who reads this: to be clear - the Spaaze project is actually dead. I keep it running, but as written in the last blog post (3 years ago) there will be no updates. Incidents like this one are unfortunate, but please don't expect much more support regarding this project! Eventually I'll even announce a sundown period before finally turning it off.

State of the union

It's some time ago that there was any news regarding Spaaze. So I think it's about time to clarify the status and future of Spaaze and to summarize the state of the union.

In short: Spaaze will continue to be available online. There are no further updates planned in the foreseeable future. Spaaze will continue to receive security and bugfix updates as necessary.

Infrastructure move: Downtime on Nov. 7th

Attention: Spaaze will be unavailable for some hours starting on Nov. 7th at 1 pm UTC.

Due to a server move we'll take down Spaaze on its current servers on the upcoming Thursday, and it could take some time (for the domain to update and point to the new servers) before it's reachable at its new home.

Release 1.33: iPad Bugfixes

The last two days we did some maintenance work on Spaaze. That included infrastructure maintenance but mainly it's bugfixes that I experienced when using the iPad version. It's now possible again to install the bookmarklet on the iPad, and all the editing dialogs now behave much better. Especially when editing note items, there was a problem that made it impossible to scroll the note editor (besides a little trick of using the text selection mode to scroll). This is fixed now, and also all other inputs should react more quickly now. Another fixed thing regards using the bookmarklet on Youtube. Sometimes the bookmarklet did not detect that it was opened on a Youtube page, and only offered the Bookmark item to be added to Spaaze, but not the video item. This is now fixed as well.

Maintenance Warning

We just got the info from our hosting provider that on December 13th there will be some maintenance work on our database server from 12am CST to 2am CST, which should be 7am to 9am CET. The word is, that this could lead to some 10 minute long outages. We are still considering how to deal with this. Either we turn of Spaaze entirely during this downtime, or we simply keep it running and live with the 10 minute outages during which it won't be able to sign in to Spaaze and it will not be possible to create, load or save changes to boards. However, we just wanted to warn you that there will be some kind of degraded service during this maintenance window.

The all new Mind42

It has been a little bit quiet around here for the last months, and I wanted to let you know what we are up to at the moment. As you may know, the company behind Spaaze (IRIAN Solutions) also provides other web services. A mind mapping service (Mind42) which was our start into web services, and a chat service (SimpleMeet.me). So after about five years of running Mind42 with a more or less unchanged design, we were working on a completely new Mind42 experience.

Server problems

During the last two days some of you might experienced that Spaaze wasn't reachable and other sporadic errors. From our understanding these problems where caused by some network problems of our hosting provide Rackspace and they are working hard to resolve this recurring issues. For those interested, you can find their explanation of the last incident on their status page. We hope that this won't happen again and are monitoring the situation.

End of Beta

We've finally reached the end of the tunnel. Until now Spaaze was more or less still in Beta mode, meaning that everything was still for free while we gathered experience running this service. Now we are happy to announce that we ended the Beta phase. Spaaze grew up and became an adult.

Unreliable full-text search

Just a quick update on a problem some may recently experienced when using search. During the last days we had some problems with the stability of our full-text search service. We are currently tweaking the monitoring and automatic recovery mechanisms to hopefully increase the availability and reliability of this feature.

Spaaze problems on Sun 03/11

Just saw that there has been a problem with Spaaze on Sunday evening CST, respectively Monday morning UTC. Just wanted to let you know that this had nothing to do with our new servers, but rather was one of the rare problems of our hosting provider Rackspace. Seems like they had a network issue between 4:35 and 6:00 pm CST. Once their issues had been resolved Spaaze continued to work normally.

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